Some of New Zealand's biggest companies are using psychological techniques to improve their call centre services. They can profile a caller's thinking within the first 20 seconds of their call, said Wayne Goodley this morning on TVNZ's business show. ... Call centres reading minds to deal with customers
Monday, November 28, 2011
Call centres reading minds to deal with customers
Some of New Zealand's biggest companies are using psychological techniques to improve their call centre services. They can profile a caller's thinking within the first 20 seconds of their call, said Wayne Goodley this morning on TVNZ's business show. ... Call centres reading minds to deal with customers
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